Shipping Details

Shipping Methods

We are pleased to offer shipping for all our packages through Hongkong Post, a reliable and efficient postal service.

All shipments are tracked, and you will receive a tracking number once your order has been dispatched, allowing you to monitor its journey. Please note that delivery times may vary based on destination and local postal services. We appreciate your patience and understanding as we strive to deliver your order promptly.

Processing Times

At our shop, we aim to ensure that your orders are processed and dispatched as quickly as possible. Generally, we take 2 business days to process your order before it is shipped. This processing time allows us to carefully prepare your items for shipment, ensuring they are packed securely and accurately.

Please note that processing times may vary during peak seasons or promotional events, and we appreciate your understanding during these times. Once your order has been processed, you will receive a confirmation email with tracking information so you can monitor its journey to you. Thank you for your patience and support!

Delivery Times

We strive to deliver your orders in a timely manner. For international shipping, please allow approximately 8 to 17 business days for delivery to recipients in the United States, Australia, Canada, the European Union, and the United Kingdom.

For other destinations, delivery times may vary, and you can expect your order to arrive within 4 to 24 business days. Please keep in mind that these timeframes are estimates and can be affected by factors such as customs processing, local postal services, and unforeseen delays.

Tracking Information

Once your order has been shipped, you will receive a tracking number that allows you to monitor its progress.

Countries We Ship To

We are excited to offer shipping to 56 destinations across 6 continents! Our commitment to making our products accessible means you can enjoy our unique enamel pins no matter where you are located.

Our current shipping destinations include:

Asia	China, Cambodia, India, Indonesia, Japan, Korea, Macao, Malaysia, the Philippines, Singapore, Thailand, United Arab Emirates, Saudi Arabia, Pakistan, Sri Lanka, Lebanon and Vietnam
Europe	Austria, Belgium, Denmark, Finland, France, Germany (up to 500g), Hungary, Iceland, Ireland, Latvia, Luxembourg, the Netherlands, Norway, Poland, Portugal, Serbia, Slovenia, Spain, Sweden, Switzerland, Turkey, Italy, Romania, Greece, Malta, Lithuania, Estonia, Croatia and the United Kingdom
Oceania	Australia, New Zealand
North America	Canada, Mexico and the United States
South America	Brazil and Chile
Africa	South Africa, Morocco and Egypt

If your country is not listed, please feel free to contact us, and we will do our best to accommodate your request. Thank you for supporting our shop, and we look forward to delivering your favorite pins to you!

Lost or Damaged Packages

At our shop, we strive to ensure that your orders arrive safely and in perfect condition. However, in the rare event that your package is lost or damaged during transit, we are here to help.

Damaged Packages: If your order arrives damaged, please contact us within 7 days of receiving your package. We will either provide a refund or resend the damaged items at no additional cost to you.

Lost Packages: We recognize a package as lost based on the tracking information provided by the postal service. If your tracking information indicates that your package has not moved for an extended period or is marked as lost, please reach out to us. We will investigate the matter and work with you to resolve the issue.

Your satisfaction is our priority, and we appreciate your understanding as we work to address any shipping concerns.